Navigating The Affiliate Channel

Navigating The Affiliate Channel

Navigating The Affiliate Channel If there was ever a time to jump into the affiliate marketing space, it’s now. With the industry more than tripling in the past 10 years, there’s no time to waste when it comes to investing and testing within the channel.  RPM has put...
Navigating The Affiliate Channel

Introduction to Call Transfer Rate

Introduction to Call Transfer Rate Call Transfer Rate is a metric which measures the number of times a call was transferred from one agent to another as a percentage of the total number of calls. Quite often, an agent encounters an issue which he thinks may be...