Contact Us

DO NOT CALL POLICY

Last Updated: June 25, 2025

RPM (“Company”) strictly adheres to all federal and state telemarketing laws, including:
  • Telephone Consumer Protection Act (TCPA)
  • FTC Do Not Call Registry rules
  • Florida Telemarketing Act (FTA)
  • California Consumer Privacy Act (CCPA) & California Do Not Call laws
1. Do Not Call Compliance
We maintain and honor:
  • Company-specific Do Not Call list
  • National Do Not Call Registry
  • State-specific registries (FL & CA)
  • Internal suppression lists
2. Consumer Rights
California:
  • Requires explicit written consent for sales calls
  • Mandates “Do Not Sell My Info” webpage option
  • Provides private right of action for violations
3. How to Opt Out
Consumers may request DNC status through:
4. Processing Timeline
All requests will be processed within:
  • 24 hours for recordation
  • 10 business days for full implementation
  • 31 days for Florida residents (as required by FTA)
5. Permitted Contacts
We may only contact DNC-registered numbers for:
  • Transactional calls (order confirmations)
  • Customer service inquiries
  • Prior express written consent scenarios
  • Florida: Existing business relationship (<6 months)
  • California: Only with signed opt-in consent
6. Third-Party Requirements
All vendors calling on our behalf must:
  • Provide proof of registration with:
  • Florida Department of Agriculture (for FL calls)
  • California Attorney General (for CA calls)
  • Maintain separate DNC lists
  • Undergo quarterly compliance audits
7. Employee Protocols
All staff receive:
  • Annual TCPA/FTA/CCPA training
  • Scripted disclosure requirements:
  • Florida: Must disclose seller identity immediately
  • California: Must provide toll-free opt-out number
  • Disciplinary action for violations
8. Recordkeeping
We retain all DNC requests for:
  • 5 years (federal requirement)
  • 4 years (California requirement)
  • 2 years (Florida requirement)
9. Enforcement
Violations may result in:
  • $500-$1,500 per call (Florida)
  • $2,500 per violation (California)
  • $1,500 per call (TCPA willful violations)
Contact Us:
RPM Leader Compliance Officer: Mr. Reid Wisa
12243 Queenston Blvd., Suite I Houston, TX 77095
844-489-7776

compliance@rpmleader.com

This policy will be reviewed annually and posted at: https://rpmleader.com/do-not-call-policy